Monday, September 30, 2013

CloudAgent can Increase your Ecommerce Sales. Find out How?

Ecommerce in India is currently overtaken the passion of Information Technology. While Ecommerce companies may allow clients to purchase goods and services online, customers who encounter difficulties may sometimes struggle to receive assistance. There is no substitute to a live operator offering customer support when your clients need it. And with so much talk about identity theft, you need a way for your shoppers to feel secure. Even though most e-commerce transactions are managed online, there is still a need for telephone support. 24/7 customer support is the difference between growing a base of loyal customers and leaving a bad impression of your brand that could hurt your business.

 Online customers expect useful product information, access from any mobile device, intuitive interfaces, full support, a fast checkout process that accepts all payment methods, and a place to rate their experiences. They don’t tolerate screen freezes, transactional snafus or confusing menus. An effective order taking procedure is the backbone of any business that sells directly to customers.

When you advertise a phone number on your website/TV/Radio, your customers will trust in your business more and will be more apt to purchase your products. CloudAgent can help you in converting that trust in increasing your sales.

Elevate your customer experience: Have On-going training for your agents about how to convince their customer to purchase a product. Have them in the loop of the new retention management programs that the company has announced and how does it benefit the customer. Have the Agent talk to the customer from the customer perspective instead of the your company. Redesign your IVR System, Use our platform KooKoo to address usability issues while complying with the complex call routing rules caller.  Once the caller responds by making a missed call, CloudAgent records the input and updates required for your business.

Order Management/Order Processing: Order processing is been the biggest worry for every customer, especially when the consignment doesn't reach him with the time frame. With Cloud Agent you can Integrate your existing sales CRM to CloudAgent. Quickly locate Customers previous information, reduced data entry requirements.

Click to Call Features: This feature of Cloud Agent allows you to run simple inside sales, with end-to-end call tracking and analyses. This feature is very useful to reduce most of your manual work and optimize your agent productivity.

Missed Call Services: This feature can be a very useful feature to customers who are not used to make online purchases. They can give a missed call to the number advertised on the website and talk to the agent and gain credibility of the website. Another method to effectively use the missed call services is to give feedback of the website services once the consignment is delivered to the customer.  Once a consignment is received by the customer, the customer gives a missed call to the given number for feedback and the agent calls back the customer. Once the call is finished, CloudAgent fires SMS to caller requesting for feedback using a MISSED call process.  No cost to the your dashboard. Advantages of Missed call services at CloudAgent are;
  1. Immediate feedback about the website process or about service
  2. Identify top and bottom customers as perceived by the callers
  3. Identify hidden calling patterns and customer grievance patterns
  4. Very important feedback loop established immediately after the delivery of service or Call
-----------------------------------------------------------------------------------------------------------
For enquiries please send us a email to marketing@ozonetel.com or call us at 1-800-200-0820

21 comments:

  1. This comment has been removed by a blog administrator.

    ReplyDelete
  2. Thanks For Your valuable posting, it was very informative. Am working inErp Software Company In India

    ReplyDelete
  3. Excellent post!!! The future of .net application development is on positive note. It offers huge career prospects for talented professionals all over the world. Training on .net technology will ensure good salary package. Best DOT NET Training in Chennai

    ReplyDelete

  4. "The beauty of an escort is not in her facial looks but the true beauty of an escort is reflected in her passion for her job as an Independent escort"

    http://www.independentescortbangalore.com/
    http://www.bangaloregirlfriendsexperience.com/
    http://bangaloregirlfriendexperience.blogspot.in/

    ReplyDelete
  5. I must be thankful for sharing your ideas.Thank you for the good writeup.its a brellint job.please visit here for more detail:
    Packers and Movers Delhi
    http://packers-and-movers-delhi.in/packers-and-movers-dwarka-delhi
    http://packers-and-movers-delhi.in/packers-and-movers-gurgaon

    ReplyDelete
  6. Want to know about Veterans Day,which is a day to celebrate the great officers of the US army,just checkout my blog Veterans Day 2016 and stay updated.

    ReplyDelete

  7. Observe New Year's Eve in style by heading out to experience it in one of the world's most energizing goals with British Airways. Mark the commencement to 2017 with a New Year's Eve break to one of the numerous urban areas we travel to overall, for example, Edinburgh, New York, Rio or Sydney, and wake up to a radical new view on New Year's Day. visit: New Year Packages Near delhi

    ReplyDelete
  8. Thanks for sharing this useful information with us..
    keep sharing..

    ReplyDelete
  9. The Terraces, a boutique spa resort that is a valuable gem in the crown of Uttarakhand gives you a striking, charming and propping occasion encounter. Set in the midst of grand woodlands of pine, the immaculate hotel, travel, Wellness, experience, gathering, feasting, and amusement offices at The Terraces mix delightfully with nature's abundance.Visit: the Terraces Kanatal

    ReplyDelete
  10. Weddings are extraordinary so why get hitched in a normal place. It is not obligatory to have a goal wedding. There are a lot of stunning wedding settings in and around Delhi you ought to look at on the off chance that you are making arrangements for a wedding at any point in the near future. Visit: Wedding Vanues in Delhi

    ReplyDelete

  11. New Year 2017 is an event of pleasures. So we should praise it together with charming and a brilliant flavoring of move gathering, boundless beverages, mixed drink, barkeeps, bucketful of snacks, commencement to be the most energizing one and exquisite scrumptious food stuff with New Year bundles close Delhi.
    visit: New Year packages 2017

    ReplyDelete
  12. Making tracks in an opposite direction from the furious life in the city for the most part requires a ton of arranging. You have to take some time off work, make appointments furthermore make sense of what you need to do amid your get-away. All things considered, not any longer. Visit: Day Packages Around Delhi

    ReplyDelete
  13. The information was unbelievably amazing. Thanks a lot for posting it. movers and packers marathahalli Movers and packers madhapur

    ReplyDelete
  14. Packers and Movers
    Om Translogistics offers a host of services like house relocation, office relocation, industrial relocation, car carrier services and warehousing services.visit: Packers and Movers... Call us for more information 9910059708

    ReplyDelete
  15. Thank your share! I’m very happy to read this. This is the kind of manual that needs to be given and not the accidental misinformation that is at the other blogs. Appreciate your sharing this greatest doc!
    slither io

    ReplyDelete