Wednesday, March 28, 2012

Our First Post

 In this blog we will discuss  about our virtual cloud contact center
and how its helping various businesses - be it startups, e-commerce
websites, SME's or large players to quickly provide rich interaction
experience to their customer. Enabling agent sitting across multiple locations,
working as a single team, providing localized specific services with
regional flavour.

The focus of this blog will primarily be to talk about telecom in
general, Cloud Contact Centre technologies, best practices, and the new
innovative contact centre solutions that takes the customer experience
to new level.

Cloud agent is a new approach towards the next generation contact
centre solution, we will share with you how we are solving some key
challenges in the industry and explain new trends that  our product
has lead the way for …..

Keep reading.....