Friday, January 24, 2014

Cloudagent Loves Salesforce - Supports Open CTI

Every call center needs a good CRM to provide proper service to its callers. Cloudagent works well with all CRMs and we have ready made integrations with most of the popular CRMs and support desk systems.

We had already covered how to integrate your Salesforce account to provide a contextual IVR on our KooKoo blog,

Now, we support Open CTI from Salesforce. With this, Cloudagent call center software can exist as a first class citizen in your Salesforce system.

Just login to your Salesforce account, choose the call center tab and start receiving calls. You will also automatically get click to call integration.

Contact us for more details or call us at 1-800-200-0820