Tuesday, May 21, 2013

Maintaining a Toll Free Number for your Inbound Call Center in India

Indian businesses have been on a exploration path in terms of customer communication. Every business running a support process goes through this. What should be the published number ? Should we take a Mobile, a Single Number solution or a Toll Free Number. What are the costs involved? Too many questions to be answered.....

In this article, we will discuss on what it takes to take a Toll Free Number and what are the advantages/disadvantages of choosing it? Some primary reasons when you should definitely go for a Toll Free Number:
  • When you are offering a service for which you need to attract more customers - especially when starting new or against an established player/competitor
  • When you have established a good business and customer base. Now, you want to offer better services to your customer on the phone free of cost
  • When your service should provide incentive's to callers - in scenarios like Grievance cells, Emergency numbers, Complaints etc
  • If you are an NGO and want to give callers a service without the caller paying anything.
Some advantages you get by taking a toll free number:
  1. Your business will have a single number across India by which you can operate on
  2. Branding becomes much easier 
  3. Redundancy is ensured
Some disadvantages you acquire in this process:
  • Operational expenditure of support goes up
  • Lot of nuisance calls might come - since it is a Toll free
  • You have to be conscious of the costs involved and continuously monitor the contact center
Suggestions we can give based on experience:
  1. Ensure that your Average Talk time is kept to a minimum
  2. Pick up times have to be optimal
  3. Nuisance calls should be blocked using your contact center software
  4. Have a very small IVR instead of a very lengthy one 
There are a lot more things you can do using a Toll Free Number. For further information,please contact us on sales@cloudagent.in or call us on 1800-200-0820. Visit us at http://cloudagent.in 



9 comments:

  1. international Call Center: Inbound centre agents typically act with customer via phone and mail and chat. the most advantage is that it permits businesses to fancy top quality services.

    ReplyDelete
  2. India’s fastest growing property site. 100% broker free
    Search, buy, sell, rent or list your property for Free.
    You visited freedalal.com.

    ReplyDelete
  3. Call quality is very clear. There may be occurrences when the association bounced however with everything taken into account, the experience is charming. free business calls

    ReplyDelete
  4. I have bookmarked it and I am suspecting scrutinizing new articles. I just got to this shocking site not exceptionally far previously. 0800

    ReplyDelete
  5. I am trying to contact you, but not able to do the same, will you please provide another Toll Free Number for that.

    ReplyDelete
  6. Great info about what it takes to take a Toll Free Number and what are the advantages/disadvantages of choosing it! javascript obfuscator

    ReplyDelete
  7. Hello guys,
    I am read this article,its very useful information for inbound call center software solution

    ReplyDelete