This time the story comes from a traditional business house, one of the well known companies in the logistics vertical in India.
Problem:
The customer is one of the largest logistics and supply chain company in India. They have over 1400 vehicles, serving 1000+ locations across India. Being such a large organization also means that there are business which copy your brand name and try to get easy business. To ensure that they maintain their brand and also educate customers on which is the real company, the customer chose to brand its business with a unique phone number. The customer chose what is called as a Similar Number Solution ( Same 8 digits across cities but you can dial with the local STD code - popularly called as SNS or SBN) and had it forwarded to its local branches. Huge marketing campaigns were run and most of the users knew that the number is of this company. Now the challenge of having too much on the plate started and the management needed a product which can given them a birds eye view of the entire business(Calls) across branches and also audio recordings for monitoring these branches. The management had to decide whether a PBX will be sufficient or a Call Center solution is needed. They chose the best product in the market - Cloud Contact Center from our company ,Cloud Agent - http://cloudagent.in . To know whether your business needs a contact center, please read our previous blog - http://blog.cloudagent.in/2013/02/does-your-business-need-contact-center.html
The key challenges faced were - integrating their SNS number across branches to a single product, setting up a professional contact center for talking to the callers and unified view across branches to the senior management.
We provided them with our Cloud Agent solution for integrating their published number across branches and also help them setup a professional contact center in their head office - Delhi. Now, instead of multiple branches talking to their customers, a professional agent greeted the caller and took the survey appointments or the goods movement bookings. Also, we have integrated the customer website with our Click2Call feature. Apart from this, an automated outbound dialer was implemented for responding to unanswered calls.
Key Achievements:
Key Achievements:
- Customers are able to find the right help for their need resulting in 50% increase in customer satisfaction
- Agents were able to handle 150% more calls than they were handling previously.
- Management audits were successful due to 100% audio recordings thus impacting customer satisfaction.
- Integration with the CRM system for capturing customer information enabling agents to handle calls faster and in a seamless manner
- All calls assigned to branches could get tracked by the management thus resulting in more business conversion.
This success story yet again proved that we have been able to migrate traditional businesses to the cloud and also that Cloud Agent is easy to adopt even in a life style business setup where the agents are used to answering calls on a PBX till date.
To know more, please email us. If you need a contact center, then you can get in touch with our sales team by email - sales@cloudagent.in or call us on 1800 200 0820 .
The customer is one of the largest logistics and supply chain company in India. They have over 1400 vehicles, serving 1000+ locations across India. freight logistics
ReplyDeleteI have read your blog its very attractive and impressive. I like it your blog.
DeleteDigital Marketing Company in India Digital Marketing Agency in India
SEO Company in India SEO Services in India
Digital Marketing Company in Chennai
Great Article
DeleteFinal Year Project Domains for CSE
Project Centers in Chennai
JavaScript Training in Chennai
JavaScript Training in Chennai
Hello Dear Sir , Submit your business list and requirement in here india first website for packers and movers , cargo services, relocation services business to this biggest website www.shiftmyload.in and also submit your ad in our classifieds website www.searchvilla.in and Submit your website, blog to this directory for higher page rank Free India Website Link Submission Directory, Submit url free Thank You
ReplyDeleteI appreciate you and hopping for some more informative posts. happy new year 2016 new year 2016 happy new year 2016 images feliz año nuevo 2016 imagenes de año nuevo 2016 feliz año 2016 happy new year images 2016 new year 2016 images new year images 2016 bonne année 2016
ReplyDeleteYour Site Is Very Good and The Post is Well On Topic, Thanks for Sharing it with us.
ReplyDeleteNew Songs 2016 Watch Latest Hindi Songs HD Music Videos
PSL T20 Live Streaming Watch Pakistan Super League 2016
New Movies Songs 2016
airlift akshay powerpack performance
los angeles is facing housing
Anne Hathaway Proudly Reveals
apple iphone 7 colors
Quetta Gladiators T20 Pakistan Super League 2016
love poetry in urdu 2016
New Video Songs 2016
royalty free electronic music 2016
Thanks for giving good this good information, this information is very important for me for my packers and movers business in hyderabad
ReplyDeletepackers and movers hyderabad
Packers and movers kukatpally hyderabad
Packers and movers gachibowli hyderabad
Packers and movers miyapur hyderabad
Packers and movers kondapur hyderabad
Packers and movers madhapur hyderabad
Packers and movers begumpet hyderabad
Packers and movers ameerpet hyderabad
Packers and movers banjara hills hyderabad
This is a superb stimulating article.I am on an exceptionally fundamental level fulfilled by your stunning work. free business calls
ReplyDeleteWant to know regular updates of Euro Cup 2016????
ReplyDeleteGet Euro Cup live Streaming,Euro Cup 2016 Schedule,Euro Cup 2016 Fixture,Euro Cup 2016 Live Streaming,Euro Cup 2016 Live Stream,Euro Cup 2016 Live Score.
Venue-France,From 10th june-10july. 24 teams,10 stadiums. Stay updated. Watch France vs Iceland Live Streaming.
nice post
ReplyDeleteGenuine Astrologer in Chennai
ReplyDeleteAstrologer in Chennai
Best Astrologer in Chennai
Numerologist in Chennai
Numerology Consultant in Chennai
Life Coaching in Chennai
Personality Development Programs in Chennai
Nice work.This code topic is very useful for all freshers people.
ReplyDeleteData Science Training in HRBR Layout
Best Data Science Training Center in Kalyan Nagar Bangalore
I read lot of articles and really like this article. This information is definitely useful for everyone in daily life. Fantastic job.
ReplyDeleteSEO Specialist in Bangalore
Best Affordable SEO Packages In bangalore
Online Marketing Services in bangalore
Ultimately customer satisfaction is the major part, which successfully achieved in the above case. Similarly ConVox - Call Center Software Solutions focuses on quality customer service and long term relationship with clients by solving their issues.
ReplyDeleteConVox Call Center Software Solutions presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Boost your Business with the help of ConVox - Contact Center Software Solutions.
Packers and Movers Bangalore as a Services providing company can make all the difference to your ###Home Relocation experience. Bangalore based Company which offers versatile solutions, Right team that easily reduce the stress associated with a ✔✔✔ Household Shifting, ***Vehicle Transportation. we help things run smoothly and reduce breakages and offer you seamless, Affordable, Reliable Shifting Services, Compare Shifting Charges @
ReplyDeletePackers And Movers Bangalore
PLC Training in Chennai | PLC Training Institute in Chennai | PLC Training Center in Chennai | PLC SCADA Training in Chennai | PLC SCADA DCS Training in Chennai | Best PLC Training in Chennai | Best PLC Training Institute in Chennai | PLC Training Centre in Chennai | PLC SCADA Training in Chennai | DCS Training in Chennai | DCS Training Institute in Chennai | Automation Training Institute in Chennai
ReplyDeleteEmbedded Training in Chennai | Best Embedded Training in Chennai | Embedded System Training in Chennai | Embedded System Training Institute in Chennai | Best Embedded System Training Institute in Chennai | Embedded Course in Chennai | Embedded System Training Institutes in Chennai | Embedded System Training Center in Chennai | Best Embedded System Training in Chennai | Embedded Systems Training in Chennai | VLSI Training in Chennai | VLSI Training Institute in Chennai
ReplyDeleteVLSI Training in Chennai | Best VLSI Training in Chennai | VLSI Training Centres in Chennai | VLSI Courses in Chennai | VLSI Training Courses in Chennai | VLSI Training Institute in Chennai | VLSI Training Institutes in Chennai | Best VLSI Training Institute in Chennai
ReplyDeleteMechanical Projects | Mechanical Projects in Chennai | Mechanical Project Center in Chennai | Mechanical Project Centers in Chennai | Mechanical Project Centre in Chennai | Mechanical Final Year Project in Chennai | Final Year Projects Mechanical | Final Year Projects Mechanical Project in Chennai
ReplyDeleteShraddha English is the leading spoken english institutes in hyderabad to learn Spoken English. It also provides English Speaking Classes to improve your Communication.
ReplyDeleteGreat Article
ReplyDeleteProject Centers in Chennai
Final Year Project Domains for CSE
JavaScript Training in Chennai
JavaScript Training in Chennai
This is really an amazing and thank you so much for sharing
ReplyDeleteคาสิโนออนไลน์ที่น่าเชื่อถือและมีความเป็นมืออาชีพที่สุดในตอนนี้
โปรโมชั่นGclub ของทางทีมงานตอนนี้แจกฟรีโบนัส 50%
เพียงแค่คุณสมัคร สล็อตออนไลน์ กับทางทีมงานของเราเพียงเท่านั้น
ร่วมมาเป็นส่วนหนึ่งกับเว็บไซต์คาสิโนออนไลน์ของเราได้เลยค่ะ
สมัครสล็อตออนไลน์ >>> Goldenslot
สนใจร่วมสนุกกับ คาสิโนออนไลน์ คลิ๊กได้เลย
มีทั้งคาสิโนออนไลน์ หวยออนไลน์ ฟุตบอลออนไลน์ สล็อตออนไลน์ และอื่นๆอีกมากมาย
Packers and Movers Gurgaon Provide Reliable, Safe and Certified Service Provider list, Get Free ***Best Price Quotaition and Compare Charges. ???Hassle free Household Shifting Services, High Quality packing Material, Office Relocation, Car Transportaion, ###Local and Domestic Shifting Service @
ReplyDeletePackers And Movers Gurgaon
Amazing article. Your blog helped me to improve myself in many ways thanks for sharing this kind of wonderful informative blogs in live. I have bookmarked more article from this website. Such a nice blog you are providing ! Kindly Visit Us @ Packers And Movers Mumbai
ReplyDelete
ReplyDeleteOur Call Girls in Gurgaon have smooth bodies that can prepare you for a night of sexual loving. You don’t want to feel self-conscious as you’re safe here at our Call Girls agency. Our Services are all-time service that is accessible for you 24*7 hours. Our Escorts Girls are always prepared to make you fill you’ll have a fantastic alluring night with our lovely girls and you only need for believing simultaneously. Check our other Services also...
Call Girls in Gurgaon
Call Girls in Gurgaon
Call Girls in Gurgaon
Call Girls in Gurgaon
Call Girls in Gurgaon
Call Girls in Gurgaon
This is really very nice post you shared, i like the post, thanks for sharing.. @ Local Packers And Movers Bangalore
ReplyDeletePackers and Movers Hyderabad Give Certified and Verified Service Providers, Cheap and Best ###Office Relocation Charges, ***Home Shifting, ✔✔✔Goods Insurance worth Rs. 10,000, Assurance for Local and Domestic House Shifting. Safe and Reliable Household Shifting Services in Hyderabad with Reasonable Packers and Movers Price Quotation @ Packers And Movers Hyderabad
ReplyDeletePackers And Movers Someswarapura Bangalore
ReplyDeletePackers And Movers Srirampuram Bangalore
Packers And Movers Subhashnagar Bangalore
Packers And Movers Subramanyapura Bangalore
Packers And Movers Tarahunise Bangalore
Great article!
ReplyDeleteدانلود کتاب صوتی قدرت عادت دانلود کتاب صوتی قدرت عادت
دانلود کتاب صوتی قدرت عادت دانلود کتاب صوتی قدرت عادت
https://www.facebook.com/codetoolsir/posts/714697589157518
ReplyDeleteارخص نقل عفش بالرياض ارخص شركة نقل عفش بالرياض
شركة شحن عفش من الرياض الى الامارات
شركة شحن من الرياض الى الامارات
شركة تشطيبات منازل بالرياض
شراء مكيفات مستعملة بالرياض
_-_______